Scooter Specialist N.I. are committed to selling high-quality products that we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
If I change my mind...
14 DAY RETURN POLICY - If you change your mind, we are happy to offer you an exchange or refund for any goods returned within 14 days of purchase. Items must be unused, in original packaging, in pristine condition and with a receipt.
This excludes special orders and gift cards.
For credit/debit card refunds, the card and card holder must be present.
This does not affect your statutory rights.
How to return an item
There are two easy ways to return your items.
1) Return to the store for immediate refund
This is the quickest way to return items. What you need to do:
•Place the items in their original packaging.
•Take the items and despatch note you received with your order to the Scooter Specialist N.I. store.
•If they are in their original condition we will process the refund or exchange for you.
•If you want a refund, make sure you bring the credit/debit/gift/insurance card that you used to place the order online.
•If the items were a gift to you then you will reimbursed with gift cards.
2) Return by post
You can return items to us free of charge - the card you used to pay will be refunded within 28 days. What you need to do:
•Place the items into their original packaging and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel.
•For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.
•If the items were a gift to you, the easiest way to get a refund is to take them to the Scooter Specialist N.I. store where you will be reimbursed with Gift Cards.
•For exchanges: you will need to go to the Scooter Specialist N.I. store (see section above for more details). We cannot process exchanges by post.
This returns policy does not affect your statutory rights.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order. If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.
Personalised Items Orders
Please note that we are unable to accept returns to store for Personalised or Engraved items.
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. If you do receive a faulty item, please follow one of the procedures outlined above.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift at the Scooter Specialist N.I. store within the cooling off period.